Did you know you can use your WebTV unit and connect to WebTV and the Internet faster?

First, click here to sign up for Direct Internet Access. After your Direct Internet Access account has been activated you will receive a Welcome e-mail at your WebTV e-mail address. Your Welcome e-mail will provide you with the information you need to connect to Direct Internet Access by following the steps below to set up your WebTV unit.

Please note: WebTV  subscribers must be logged on as the primary user. The primary user is the name the WebTV subscriber chose the first time they connected to the WebTV Network service.

• ISP Company Name = Direct Internet Access
• Primary modem number (local) = your dial up access modem number will be provided with your welcome package that was e-mailed to you when your Direct Internet Access account was activated
• User name (case sensitive) = your network log on username will be provided with your welcome package that was e-mailed to you when your Direct Internet Access account was activated and will be entered in all lowercase.
• Password (case sensitive) = your password will be provided with your welcome package that was e-mailed to you when your Direct Internet Access account was activated and will be entered in all lowercase.
• Choose "Use your ISP."

1. Problem: The subscriber is having difficulty establishing a connection.

Error Message: Your Internet unit is having trouble connecting to WebTV Network®. Please try connecting again.

Diagnosis: Determine if the modem is negotiating successfully. The subscriber will have access to audible modem tones to determine this. Go to "Settings," select "Dialing," then "Advanced". On the Advanced page, checkmark "Audible Dialing", then select "Done". Then the subscriber should try to connect and see if a "handshake" is audible.

2. Problem: The subscriber is having difficulty connecting to the ISP network.

Error Message A: Your Internet Service Provider Password did not match your user name.

Diagnosis A: Check the settings and then try again. (In this case, the user has mis-typed the information.)

Error Message B: Please re-enter your password and password confirmation. They did not match.

Diagnosis B: Bad user names and passwords are usually caused by case sensitive typing errors.

3. Problem: Subscriber is having connectivity problems after making the initial connection.

Diagnosis: Problems that involve connectivity to sites (both Internet and WebTV Network should be diagnosed as standard IP connectivity: ping, traceroute to the Fully Qualified Domain Name (FQDN) and the IP address of the site in question. If the FQDN ping or traceroute fails but the IP address test succeeds, consider problems with the DNS. If the traceroute indicates a routing failure across the Internet, call your upstream ISP.